Agencies and community organizations play a big role in United Way 2-1-1’s success. You are the key to sharing accurate and complete information with those in need in our community. United Way 2-1-1 strives to provide our callers with information that is detailed enough to allow the call specialist to find the most appropriate choices for a caller, and to empower the caller to make decisions for themselves on what will work for their situation.


Are you in need of assistance for yourself or a friend or family member? Contact a call specialist by email or dial 2-1-1.

What Agencies Can Do To Help 2-1-1...

United Way 2-1-1 does an annual update with each of the organizations in our resource database. Be on the lookout for any calls, emails or mail from United Way 2-1-1 resource staff about updating your information. Contact resource center staff by email or call 2-1-1 and ask for the resource center if you need to update your agency's information any time.

You may also update your information with United Way 2-1-1 any time by creating an account here in the resource database and updating your own record! These records are submitted to us, verified and then updated in the resource database by staff. If you need help with your account, please email

Resource staff also track information on the availability of emergency assistance when possible. If your organization offers utility, rent or other assistance and stops taking appointments on certain dates, runs out of funding and would like to stop referrals temporarily, or needs something specific noted in their record, please contact resource staff to share that information with our call specialists. Interested in listing a new organization in the United Way 2-1-1 database? View our Inclusion/ Exclusion Criteria.

What 2-1-1 Can Do To Help Agencies!

United Way 2-1-1 is here to help the organizations we work with, as well as the general public. Following are some ways you can benefit from 2-1-1.

Your case managers, receptionists, resource workers and other staff can use our online resource database to find resources in the community for your own clients and consumers. Of course, staff may always call 2-1-1 and speak to someone about resources, but the online database allows your staff to avoid wait times during high call volume periods, and also allows them to save resources and favorite searches that they may want to return to again and again!

United Way 2-1-1 also produces many reports from the data we collect from our organizations and callers. Twice yearly we produce a snapshot report outlining the highest needs of our callers and the related unmet needs. We are also able to produce demographic reports around the needs in specific areas of our counties and cities, around age groups, homelessness, veterans, etc. Many organizations use our information when writing grants and planning new services. Recently, we have created a public reporting dashboard that allows you to view call and need statistic by zip code, county, etc. Please visit A one-page 2016 snapshot report is now available.


If you are interested in seeing existing reports or requesting something specific, or requesting training for your staff on using the online database, please contact or 816-559-4671.